Please note: This return policy only applies to products from Allavino, Kegco, Everest Refrigeration, Komos and Wine Enthusiast. Other products are excluded from this return policy and are generally NOT eligible for return unless specified on the product page.
Return Policy
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 30-Day Return Policy — if you return an item within 30 days of receipt, you will receive a refund, with the only deduction being the return shipping costs.
If you decide you want to return an item for any reason within 30 days of receipt, please email us at info@beveragecove.com with your order number and we will provide detailed instructions on how to process the return. We want to make this as simple of a process as possible for you.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification confirming that your refund has been processed.
"Like New" Condition Requirement
In order to receive a refund, the item(s) must arrive back at our distribution center in "Like New" condition and must include all original packaging and accessories. "Like New" means the item(s) must not show any visual signs of wear. Items returned with visible signs of wear or damage due to use will not be accepted and no refund will be given.
Damages
If a product arrives damaged, you must note it immediately when signing for delivery and send photos to info@beveragecove.com on the day of delivery. Beverage Cove will cover the shipping costs for defective, damaged, or incorrect merchandise. Please remember to keep all original packaging for any items that may need to be returned.
All returns must be authorized by our customer service department prior to being processed. We will ensure you receive the correct, undamaged product as soon as possible. Items that become damaged after use are non-refundable unless covered under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
- Cancellations received before shipment will receive a full refund.
- Cancellations received after items have shipped will follow our 30-Day Return Policy and will be subject to return shipping costs.
Other Return Policy Notes
- Products listed as certified pre-owned or used are ineligible for return.
- Beverage Cove only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time use or temporary use" are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for use at a trade show or conference venue, orders purchased by promotional companies, and orders purchased by trade show facilitators.