Vinotemp Butler Series Wine Cooler with Touch Screen Controls, 28 Bottle Capacity, in Black (EL-28TS)

Shipping is FREE on all orders to customers within the United States.

We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Want to know about our Returns Policy? Read more here.

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at info@beveragecove.com.

International Orders:

Please be aware that our products are made specifically for the United States market. This means that they require a 110V electrical system to function correctly. 

Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to United States standards.

We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

If your item(s) do arrived damaged please send photos to info@beveragecove.com, then visit our Returns page and lodge your return claim online.

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@beveragecove.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at info@beveragecove.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@beveragecove.com the day of delivery.

Beverage Cove will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

• If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
• Products that are specified as certified pre-owned or used are ineligible for a return
• Beverage Cove only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

*All warranty claims for products under Vinotemp are exclusively covered by New Leaf, an independent insurance provider. By purchasing products under Vinotemp, you acknowledge and agree that all warranty services, claims, and remedies are managed directly by New Leaf according to their terms and conditions. For warranty inquiries or claims, please contact New Leaf using the information provided in your warranty documentation.

New leaf  Warranty Terms and Conditions

1. Service plans cannot be sold on used, refurbished, or scratch n' dent products.
2. Service plans cannot be sold on products that do not have at least 3 months manufacturer parts and labor warranty.
3. Wine cooler/cellar products if discontinued will be provided a replacement SKU.
4. VINO - Wood/Furniture Wine Cabinets made in USA are not covered under Extended Warranty, only the Wine Mate portion would be covered. VT, EL, IL and WM (Wine Mate) compressor models are available for coverage with New Leaf. Extended Warranty does not cover thermoelectric units.
5. A service plan CAN be sold within the first 9 months of the product's date of purchase provided that the product comes with a FULL 12 months manufacturer parts and labor warranty.
6. If there is anything less than 12 months manufacturer parts and labor warranty, then the service plan must be sold within the first 30 days of the product date of purchase.
7. Customers may be asked to provide both plan and product proof of purchase at the time of a claim.

For more information on your New Leaf Warranty, please visit New Leaf Terms and Conditions